Skip to main content

Apple released the slimmed-down, buffed up iPad Air on November 1, 2013 in a choice of Space Gray or Silver. It packs the custom A7 processor and ships in 16, 32, 64, and 128 GB configurations.

577 Questions View all

Problem with front camera

The screen was crack so took it to be repaired now the camera isn't work when using front camera there is black shadow half way across the screen bit before the repair it was fine could they have caused this when repairing the screen as they are saying I will need to pay again for them to fix prob as it's not there fault .

Answered! View the answer I have this problem too

Is this a good question?

Score 0
Add a comment

1 Answer

Chosen Solution

The front camera (selfie) can be affected by an improperly fitted replacement screen or the camera bracket It can also be caused by smudges or tape or anything else on the backside of the digitizer that wasn't properly cleaned or removed prior to final assembly.

Did you notice the problem immediately after the repair or did it work for a while? Normally, a repair shop should test all functionality before opening the device and once it is repaired. Sometimes, there are other failures besides the cracked screen that the customer hasn't noticed or mentioned. If the technician makes a mistake or forgets something, then a final checkup before sealing the device can catch it.

In this case, it sounds like one of those two scenarios occurred. If the shop truly made a mistake, they should cover it under warranty. If you didn't tell them (you say you did) or didn't give them the passcode so they could test all functionality, them some of the fault lies with you.

Only you know what was said and done. Talk to the tech in person and figure out the best solution.

Was this answer helpful?

Score 2
Add a comment

Add your answer

lesley will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 4

All Time: 262