Released April, 2014. CPU - Quad-core 2.3 GHz Krait 400, GPU - Adreno 330. Display - IPS LCD, 16M colors, 1080 x 1920 pixels, 5.2 inches. Internal memory - 16 GB, 3 GB RAM. Android OS, v4.4.2 (KitKat). D6502, D6503, D6543

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do I need to format my phone?

my phone is still ok but my touch screen won't work, I can't use my phone. thanks

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No. I really doubt it's software at fault.

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Hi, Until you get your phone fixed try using a USB mouse connected via an appropriate OTG (on the Go) cable to the phone to navigate through the phone. It is a bit awkward but at least you can do things like backup your phone etc before anything else happens to it. A USB keyboard also works the same way on most Android phones if you need to input a pin number to unlock the phone and then switch to a mouse to navigate. Pattern locks are harder though

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If your sony supports OTG, this is the type of cable jayeff is talking about:

https://www.amazon.com/UGREEN-Adapter-Sa...

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I can confirm Sony Xperia flagship phones all support OTG.

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Is the screen glass cracked? If yes then get the screen replaced. The glass is actually fused together with the digitizer touch screen and when it cracks touch screen functionality dies.

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Cianna Gorillo will be eternally grateful.
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