Why smart phone always says you are offline?

It started a week ago, it always says: you are offline ,and 4G is on and WI FI is also working,I cant use internet thru my phone.

I'll be very appreciated if you can help me.

thanks

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Hi,

Check the Data Connection setting is enabled.

Go to Settings > Wireless and Networks > more > Mobile Networks > Data Connection

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my smart phone suddenly showing off line and no internate connection whereas internate connection is available on airtell pl. help

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