Why wont it startup and then try to shut down it wont help

turn on and it just keeps saying starting up so after 20 minutes I giveup and try to shutdown but it doesn't help

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it worked thanks


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What OS is installed?

If it is Win 8.1 or Win 10 then try the following:

Start your laptop, when it says starting press and hold the Power button until it shuts down completely. (Release the button when it turns off). Do this 3 times in a row, i.e. Power button - starting -force shutdown - Power button - starting - force shutdown - Power button - etc.

By the 3rd attempt it should automatically boot into the Windows Recovery Environment (WRE).

Once there select Troubleshoot > Advanced Options > Startup Repair and then follow the prompts.

DO NOT select reset as this may reinstall Windows and will erase all your personal data.

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tried what you suggested and it worked thanks


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kayharding52 will be eternally grateful.
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