HP laptop released in 2012 as part of the G7 series.

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Why is my screen frozen?

My laptop started getting hot and then its screen froze. What should I do?

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Check to make sure the device has not overheated. If it has, make sure all vents are unblocked and allow the computer to cool down. If the unit has not overheated, press and hold the power button until the system shuts itself down. Upon restarting the computer, check for any new driver installs in order to keep your system up to date.

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