Skip to main content

6th generation Android smartphone designed by Google and manufactured by LG. Model LG-H790. Released October 2015.

89 Questions View all

Why will my phone not turn on?

Yesterday, my phone turned off randomly while plugged in using the adapter and cable that came with the phone. I was using it normally, have never dropped it, and only minorly cracked the glass on the camera. I tried all the steps on the Nexus Forums for a phone that will not power on and recieved no feedback from the 5X.

I tried to turn it back on a couple minutes after it shut off, and I was able to get the white Google logo, bu then it reverted back to being off. A couple hours later, I was able to get the bootloader up, and I set it to start, got the white Google logo, and then it went back to being off. Just this morning, I tried first to get the bootloader up and then to turn it on. I was not able to get the bootloader up, but I was able to get the white Google logo and have it turn off again.

The Google Store (place of purchase) has said that if I send it back to have it replaced, I will probably have to pay full price for a new OR possibly refurbished 5X bacause of the camera crack. Any suggestions on what might be wrong, what I could try on my own, or what to do would be greatly appreciated. Thank you.

Answer this question I have this problem too

Is this a good question?

Score 0
Add a comment

1 Answer

Had a similar problem, but couldn't get the nexus to do anything, just black. I opened the phone up and disconnected the battery for about 45 seconds. Plugged it back in and the phone booted up. Reassembled and so far no more problems.

Was this answer helpful?

Score 0
Add a comment

Add your answer

Christopher Perez will be eternally grateful.
View Statistics:

Past 24 Hours: 1

Past 7 Days: 1

Past 30 Days: 2

All Time: 209