Repair guides for Android cell phones manufactured by ALCATEL.

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My phone is turned on but the screen is frozen

how do i unfreeze my mobile phone

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i am having the same problem!!!

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I've had my Alcatel OneTouch for a few months and just had the same issue.

Hold volume down + power for about 5 seconds, this restarted the phone. Release buttons when the Alcatel logo appears.

It's working great now!

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my screen is frozen i can i fix it

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Comments:

just held the button and it just came back on

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I have the same problem. The screen was freeze and I can not swipe, I can not unlock. I already turn it off &'on several times but it does not work. I also remove the sim & SD card but still it is not working. Please help.

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