The Acer Aspire Switch 10 SW5-011-18R3 is a 2-in-1 Tablet with docking keyboard running Windows OS. It was originally released May 2014.

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Why does my volume button not work right?

Why does my volume down button dim my screen and my Windows key not work at all?

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The background agent may be responsible for remapping keys and physical buttons. To restore the original functions of the keys, you will have to disable them. Open the Task Manager by pressing CTRL+SHIFT+ESC. Click Advanced View and select the Startup tab. From here, find Background Agent (Acer) and disable it. Restart the device.

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