Released September 25, 2015. Model A1688/A1633. Repair of this device is similar to previous generations, requiring screwdrivers and prying tools. Available as GSM or CDMA / 16, 64, or 128 GB / Silver, Gold, Space Gray, or Rose Gold options.

1651 Questions View all

It's supposed to be new

How can I activate my second hand device

Answered! View the answer I have this problem too

Is this a good question?

Score 0
Add a comment

2 Answers

Chosen Solution

Is it asking for Apple ID account and password? If yes you can't. The only way to get it unlocked is by contacting the original owner.

Was this answer helpful?

Score 3
Add a comment
Most Helpful Answer

Jay, From forums I have read, if you are trying to activate an iPhone and it is asking for a previous owners Apple ID and password, you have encountered the activation lock. A security feature that prevents thieves from using a stolen or lost iPhone. You must contact the previous owner or who sold it to you to get permission to use the device. Previous owner can use/go to and remove the activation lock from there. If you cannot contact the previous owner return the device to where you bought it and get a refund.

If there is hesitation on their part I suggest you return the phone and get a refund.

Was this answer helpful?

Score 4


If it is stolen. and Find My Phone is active, the knock on the door will be the police. If you see a lock symbol on it, you've been caught with stolen merchandise and I would immediately call the police and report it before they come to your house.


@mayer , Good point mayer, would be bad news, if it stolen phone.


I had a customer today whose 2014 MacBook Pro was taken out of his car last night. The purp turned it on, reformatted the drive and tried to install a system. The owners iPhone told him where it was, in thirty minutes he was in cuffs. I am doing a restore on it now, So the Find My Mac works!


@lpfaff1 how about you expand your profile a bit so we get to know a bit more about you?


Add a comment

Add your answer

Jay Cole will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 2

All Time: 88