The Samsung Galaxy Note 5 (called the Note5) is a phablet-style phone with stylus, manufactured by Samsung, released in August 2015.

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How to fix a dropped note 5 hard on the floor

The note 5 does not turn on or off . It has a black screen but the blue light is on signaling me that there is a call. I can't tell if it is charging or not either.

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Hi, Is there any visible damage(scratches, cracks etc.) on the phone from when you dropped it?

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@acataldo this could be a broken dispaly or a dislodged connector. Use this guide to make sure the connector is properly seated. If it is and if everything looks okay then you need to consider replacing the display assembly. Of course before all that you do want to try a soft reset:

this device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.

Ensure the device is charged to a minimum of 5%. If battery level is below 5%, the device may not power on after the reboot.

Press and hold the Power and Volume down buttons for 12 seconds.

Use the Volume down button to scroll to the Power Down option.

Press the Home key to select.

Note The device powers down completely. It is recommended that the device be powered up in Safe Mode. from here

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It never worked

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Same thing happened to mu daughters phon. She dropped it...black screen, blue light at top but wont reset or turn on. Need to get pictures off it.. did urs ever work?

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Anthony will be eternally grateful.
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