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Released September 2014, the LG G3 Vigor is smaller and cheaper than the LG G3.

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My cell service and data is not working

You see, I cannot connect to my data so I am unable to send and receive calls along with text messages. I also can't access my data, which my provider is not the problem and I know that because my other family members (who I am on the same plan as) are not having a problem. I think it is because my phone is just about 2 years old and is very cracked, plus the battery and back have popped out plenty of times in result of dropping it. I am thinking of doing a hard reset to see if that would help, but I do not want to loose the files on my phone. Please help?

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Hi,

Have you tried your SIM card in a family member's phone to see if it still works? Have you tried one of their SIM cards to see if it works in your phone?

If you are not getting any signal when using another SIM card then perhaps the SIM card reader is faulty or there are other problem due to the phone being dropped.

Have you tried connecting via WiFi and see if you can backup your data that way?

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Claira Rose will be eternally grateful.
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