Repair guides for Android cell phones manufactured by ALCATEL One Touch.

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My phone automatically answers

Why does my phone automatically answer.

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If you have an Alcatel One Touch Fierce XL it is a known problem that can be resolved by doing a factory reset.

Perform a backup first using the phone's Backup feature. This is because a factory reset will erase all your user data and downloaded apps.

Before you perform a factory reset ensure that the battery is fully charged, that the charger is not left connected to the phone and that the external SD Card (if any installed) is removed.

Perform a factory reset using the phone's Factory Reset feature.

Once the reset is complete the phone will be restored to a factory default condition. It will be like when you first got it. Be patient, the reset takes a little while to complete.

Check that the phone now works normally.

If so restore the phone using the phone's Restore feature using the backup that you made earlier.

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