H2o mop x5 not working

Power connected, no calcification water filled. It just won't work.

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Is the power led glowing red when you turn it on? Does it turn green after a while? If it does neither then there is a problem with the power supply circuit in the unit.

Has it worked before and if so how long have you had the unit? If less than 12 months make a claim for a warranty repair/replacement from the manufacturer.

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camilla will be eternally grateful.
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