H2o mop x5 not working

Power connected, no calcification water filled. It just won't work.

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Ive only had it for two months, used it three times lightly and it doesnt work now


It doesnt work now. Two months old. So mad.


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Is the power led glowing red when you turn it on? Does it turn green after a while? If it does neither then there is a problem with the power supply circuit in the unit.

Has it worked before and if so how long have you had the unit? If less than 12 months make a claim for a warranty repair/replacement from the manufacturer.

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How do we make a claim.


Hi @brody1 ,

Here's a link to the User Guide for your mop.

Scroll down a few pages in the guide and you'll find the page with the warranty provisions and how to make a claim.


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camilla will be eternally grateful.
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