I have a Cool Pad Arise phone that has minutes every month. I have no screen when I get a call so I can't answer, it calls anyone, and it won't let me set up my voice mail, and a lot of other imperfections. I really would like to talk to a rep, and get another phone if this is possible. I am Nannie Brown and my phone number is 276-790-5163. My home number is 540-355-8082. Please call.
Thank you
Nannie Brown
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Hi @nannie,
How long have you had the phone?
There is a 12 month warranty on the phone. Verify the purchase date and if the warranty period is still valid, consult the warranty documentation that came with the phone (or go to the manufacturer's website to find out) as to what you have to do to get a warranty repair or replacement.
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nannie, it sounds like you may need a more user friendly phone, If some one is offering you a free phone as replacement make sure they explain how to use it and show you how to set it up and use the features you want to use.
I hope this helped you out, if so let me know by pressing the helpful button.
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