Repair guides and support for the ZTE n817, also known as the ZTE Quest.

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My phone is stuck on android system recovery

When I turn my phone on I get android system recovery and the volume button won't move up or down to scroll. I can't wipe data/factory reset. Any ideas on how to fix this problem?

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Hi,

You say the you turn on the phone and get the recovery screen.

Have you tried the correct method to reset your phone by pressing the power button and the volume down button together to get to the recovery screen?

Here is a link that shows how it's done.

http://www.hardreset.info/devices/zte/zt...

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Thank you so much for the fix! It worked like a charm.

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JULIE LOLLO will be eternally grateful.
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