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Repair information and guides for the iPhone 6 that was released on September 19, 2014. Model Numbers: A1549, A1586, and A1589

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iPhone is not charging when ON

My iPhone is not charging when is ON, and when OFF is charging normally. Already change the dock connector. Also is not connecting to PC or Mac

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1 Answer

Maybe it is a stupid question but you probably try different lightning cables? You can also do a hard reset, hold the lock button and the home button for 15 seconds. If those things not solve your problem you can try an another dock again. Good luck and let me know!

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Thank for your help, but I tried 4 different cables and nothing, the hard reset didn't work as well. I really think is some kind of software problem but it won't connect with iTunes.

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