Skip to main content

Repair information and guides for the iPhone 6 Plus that was released on September 19, 2014. Model: A1522, A1524

1527 Questions View all

Touch Screen not responding

I have an IPhone 6 Plus and the touch screen does not work. Not able to swipe the screen to get into the Phone. I tried rebooting hundreds of times and also have restored the device back to factory settings. What do I need to replace to fix this?

Answered! View the answer I have this problem too

Is this a good question?

Score 12

If you have tried many methods but haven't worked, you can use ios repair software like this:


This is odd, but I read in another post. Put your screen face down and your thumbs in the middle and press down while pulling up the top. It's not an awesome permanent fix, but it works and some have to do it occasionally to get it to work right. The iPhone 6 Plus had the bending issue and molex connect, (I think that's what it called) doesn't work properly and bends, cause the phone to not work. After 4 screens and it still not working that's the only thing that worked!


I have this same problem, I did dropped my iPhone before, and I had replaced the damaged screen already. Also let a technician to check my phone about this. It's kinda odd 'cause even though I replaced the damaged Screen and glass, it does still hang on me and I cannot touch nor swipe my phone. Any suggestion about this?


I don't belive this I just fixed the phone by pressing my thumb on the center backside and pulling the front side simultaneously.. well it does not last for long,, i have to do it everytime i use it :(


I just tried it. It worked! (face down, press down with thumbs while lifting up top! Wow!)


Show 5 more comments

Add a comment

5 Answers

Chosen Solution


Did you try to do reset by pressing the buttons power and home for 10 seconds ?

If this does not work, I think it's a display problem.

here is the guide to replace : iPhone 6 Plus LCD and Digitizer Replacement

iFixit Staff Edit: For more details on how to diagnose a nonfunctional touch screen and further assistance with your problem, check out our iPhone Touch Screen Not Working troubleshooting page.

Was this answer helpful?

Score 3


I tried that at least 100 times. Still same result.


Your iPhone is the latest update ?

Is it to suffered a shock ?


Yes it has the latest update.

It has not suffered a shock. No cracks or damage. Touch screen has been acting up for months and finally does not respond to touch at all.


Ok, I'm sorry but you have to change the display,the touch to stop working.

If there had been a shock, the touch connector could have this disconnect.


Ok thank you for the information. I will get that changed.


Show 7 more comments

Add a comment
Most Helpful Answer

I recently had repaired an iPhone 6 plus with a non responsive touch screen. I tried replacing the display and the new display did not respond to touch either. I then tried restoring the phone with no success. I did a little research and found the solution to the problem. For me it was definitely hardware related. This is the article that helped me out.

The customer said at some point they did see the grey bars on the display. When they brought it to me the gray bars were not present. I noticed that if I bent the back casing in just the right area the touch screen would respond to touch. So after reading the article I mentioned, I started thinking it had to be cracked solder joints on the touch ICs. I then decided to reflow both touch ICs and even the digitizer connection on the motherboard with my hot air rework station. This did get the touch screen working properly again. I did not have all the tools at the time to remove, reball, and replace the touch IC. I do suggest having the IC replaced or at least reballed with new solder. Reflowing the IC may fix it for you but in time the solder joints may become week and crack again or they may not if your lucky. So you may want find a repair shop that can actually replace ICs on the motherboard if you do not have the tools or knowledge to do it yourself. You can try reflowing the ICs too, just keep in mind it will likely be more of a temporary fix compared to removing and reballing the ICs with new solder.

Was this answer helpful?

Score 5


i need help asap!! please i cracked mt phonr and it is unresponsive getting it repaired is expensive what do i do??


week = 7 days

weak = not strong


Add a comment

Hi there,

I had an Iphone 6 plus (model LL/A) with the same problem as you are.

I don't know exactly the mistake was come from firmware or hardware. However, as my experience now, i think it is caused by firmware.

When this problem happen to me, the iphone was at IOS 9.3.3, i tried to shake, lock and open screen, restart, press on some edges of the iphone even bang it softly then the screen respond correctly some times but this problem happen more frequent and i could't used the screen although i tried all above actions.

Then, I called to the Customer care of Apple, they asked me to bring my iphone to the care center for checking and fix. Because my iphone was jailbroken, i had to restore its firmware. I restored to IOS 9.3.5 due to IOS 9.3.3 was signature closed.

After the restoration, my Iphone 6 Plus worked very well in 1 or 2 days before the problem came again. This time, I tried my luck with IOS 10 (14A5346a). And boom, my Iphone have been well since last Wednesday 7th Sept.

I would like to share this with you and all technicians of with the hope for a completely cure to our Iphone. Apple has been revoked us, we have to help ourselves.

Hope this can help many people in the world.

(Please don't charge for fixing this problem by my shares)

This is my original post: iPhone screen flicker and touch is not working

Was this answer helpful?

Score 1
Add a comment

I noticed this happens only when the phone is taken out of the pocket and also discovered you can recreate the issue by simply applying pressure on top right corner of the iphone 6.

Was this answer helpful?

Score 1

1 Comment:

you can also twist the phone with a little pressure


Add a comment

If there are some apps working in sync with iCloud, your iPhone is possible to have the iPhone touch screen not responding issue, for example the iWork. Therefore, to get rid of this problem, you can turn off the iCloud sync feature on your iPhone.

Step 1. Go to Settings > iCloud on your iPhone.

Step 2. Turn off the "Numbers, Pages and Keynote" sync feature.

Was this answer helpful?

Score 0
Add a comment

Add your answer

wilkie262000 will be eternally grateful.
View Statistics:

Past 24 Hours: 8

Past 7 Days: 62

Past 30 Days: 298

All Time: 93,379