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The Canon Selphy CP910 is a compact printer that connects to a camera, computer, and mobile device through a WiFi connection. It is the 34th generation of its kind in the Selphy printer series created by Canon.

14 Questions View all

Inaccurate "Paper size is incorrect!" message

Although I have reloaded with Canon KP-108IN paper, I get the message that the paper size is incorrect and my photos are not printing. The paper goes through but exits unprinted.

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This solved it for me too

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Finally!!! Found something that worked. I just used an alcohol wipe. Thanks.

by

This solved the same problem I was having!

by

It works for me too. Thanks a lot!

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Thank you! it worked, saving me $$$$ in paper, supplies and antacids! you totally rock!

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6 Answers

Chosen Solution

I had the same problem after turning on the printer for the first time after several months of not using it. Finally the solution was cleaning the little gray rolling parts that pull the paper in. After having removed the dust it worked like a charm.

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Wow....it was solved and worked perfectly! Many thanks :)

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Worked perfectly.. Thank You

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this solve my problem after months of trying to figure it out, many thanks

by

How did you clean the rolling parts?

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This did not work for me. IT is the very first time I am using it. UGH

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Unfortunately for me this fix didn't cure the problem as I still received the error message and on re inserting the cartridge I sometimes got an alternative message that no cartridge was inserted. The latter message gave me a clue and I assume that the retaining catch (brown above cartridge) can become sloppy with age. I tried pressing the cartridge in with my finger retaining pressure for the printing and it worked a treat. I will investigate further to check if there is anything inside the printer preventing the cartridge from lodging automatically but otherwise I may attach something to the cartridge door flap to ensure the cartridge is pushed fully home. Give it a try if cleaning the rollers doesn't work for you - good luck

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Just get out the Panel (housing the power input and Card readers) and clean it with Gasoline, dry it our and put back the Panel, it will work I just did it now and it worked for me.

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Lol, I tried all of the above and below. nothing worked. Watched a vid on youtube showing to disassemble and clean. Started to do it, had no screw drivers that fit, was about to give up, started it up and it worked.... Like haha. So I guess, just turn it up and down for a bit and it might work!

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This solution worked for me! Thanks!

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Helped for me too. Although there seemed to be no dirt or dust on those little gray rolling parts, after wiping them with some cleaning alcohol and a cotton swab it worked again!

My printer was not used for a while either.

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OMG. This helped me. I thought my ink was old or something, but was getting the wrong paper size message. Hadn’t used it in a long time. Had a few cat hairs in the opening. Used alcohol and lint free cloth to wipe down and pulled individual cat hairs out and tried again. It Worked!! I didn’t think it would!

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For me also it was the roller at first: cleaned it and got one print right. But then I got get same error again or the “paper tray” one.

Finally I figured that having only one or two sheets of paper in the tray might have been a problem: replenished the tray and printing started again - Yoo-Hoo!

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Cleaning didn’t work for me. I have a Maxify MB5460. I went to Cassette Settings and turned off “Detect Paper Setting Mismatch” and then it worked!!

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Patricia F Fong will be eternally grateful.
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