Warranty issues, customer service issues

My phone stopped charging after 2 months. Customer service tells me I have to send phone first and then they will send me replacement devise? Where is the logic here? Usually it take at least a week with shipment back and forth. How I suppose to be without phone if I use it for work? Who is in now world can stay for a week without a phone?

If I wait for a week, then I will have to find a replacement phone somewhere myself.

Answer this question I have this problem too

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