Announced - 2014, November The Samsung Galaxy Core Prime (G360, G361) is powered by 1.3GHz quad-core processor and it comes with 1GB of RAM. The phone packs 8GB of internal storage that can be expanded up to 64GB via a microSD card.

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My phone does not turn on

My phone read T-Mobile update available when I tried to update the phone it says update failed at 92% now the phone won't turn on. When I press the power button it vibrates and shows the Samsung Galaxy Core Prime powered by android screen and is stuck there.

I am located in the Caribbean at the moment.

Can you help me with this problem I have only had the phone for about 6 months

Answer this question I have this problem too

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Most Helpful Answer

I would try to clear the cache partition in recovery mode. To do this you first need to boot the phone in recovery mode.

Press the Power, Home, and Volume up buttons at the same time.

Release all key when Android or Samsung logo appear then you will see Android System Recovery.

Navigate with the volume keys, and select with the power button.

Navigate to wipe cache partition, and select it.

Wait for that to finish, then reboot your phone.

Hope that helps :)

If it doesn't work though, i would do a factory reset using the same method, unless anyone else has a better answer. (The factory reset will erase ALL personal data from your phone. So it should be a last ditch effort.)

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I have the same problem too, but it didn't work. Although my updates didn't fail, but my phone ran out of battery and shutdown and i cant turn it back on again, have any ideas?

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If also not solved your problem try to change volume keys

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