Repair and disassembly guides for HP printers.

598 Questions View all

The toner cartridges don't move

My printer doesn't print at all and the cartridge carrier on my HP Officejet 6500A Plus doesn't move when I open the cover

Answered! View the answer I have this problem too

Is this a good question?

Score 0

Comments:

Power is on, unplugged and replugged, rebooted PC, cartridge holder DOES NOT MOVE when door is open, which is how one replaces color cartridges. Just stuck or not responding to sensors.

by

Add a comment
Black Friday
Broken doesn't stand a chance.

1 Answer

Chosen Solution

Make sure it is getting electricity first then see if this guide helps:

http://www8.hp.com/h22157/video-gallery/...

Was this answer helpful?

Score 1

Comments:

Power is on, unplugged and replugged, rebooted PC, cartridge holder DOES NOT MOVE when door is open, which is how one replaces color cartridges. Just stuck or not responding to sensors.

by

Add a comment

Add your answer

Holly Lienert will be eternally grateful.
View Statistics:

Past 24 Hours: 1

Past 7 Days: 1

Past 30 Days: 3

All Time: 39