Skip to main content

will not turn on- brand new

This is a brand new Kindle Fire 7 that I bought on Prime Day . It was a great deal so I got it for my classroom. When taking it out of the box and plugging it in, nothing happens- zero. nada zilch. HELP!

Answered! View the answer I have this problem too

Is this a good question?

Score 0
Add a comment

2 Answers

Chosen Solution

First of all, it's a battery operated device and what you are plugging in is the charger. Though they are usually shipped partially charged yours may have been depleted for some reason. Plug it in and leave it alone for a few hours and come back and try again.

If you have done this already then try a soft reset by holding the power button down and not releasing it until approximately 30 seconds have passed. After releasing press it again to see if it comes on.

If it still fails to turn on I would contact Amazon support and let them know that you may have a defective unit. They might have you try a few other things before calling it defective but since it's brand new and under warranty if it is found to be defective Amazon will replace it.

Was this answer helpful?

Score 1
Add a comment
Most Helpful Answer

Return as DOA anything you do may void a warranty

Was this answer helpful?

Score 1
Add a comment

Add your answer

crystal will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 0

All Time: 31