Released January 2016, Identified with the model KIW-L24 number

4 Questions View all

EMUI software installation stall

The software installing update on a phone that I've been using for about 2 months evidently came on while in my purse and something must have gotten pushed and it is setting at 0%. If I push the button to turn off it gives me a warning about system crashing if I continue. How do I get it back up? Not very tech savvy...help!

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1 Answer

Hold- (minus) and you will be good. At least worked for me with the same issue.

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Kat Lawson will be eternally grateful.
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