Stuck at black screen after "Windows is loading files

Hello ifixit forums

Yesterday, my explorer got stuck so i had to restart the laptop by pressing the power button, i turned it on, and then, Startup repair appeared, i left it to complete and then i went to sleep.

The next day i woke up, i opened my laptop, and then "Windows is loading files" appeared and afterwards a black screen appears and it stays there forever.

I read many solutions but none of them seemed to work

Such as:

-Removing the battery and the AC adapter and then press power button for 40 seconds.

-Entering safe mode and doing a full recovery (I cannot access safe mode using F8)

I can only access the ESC which is the bios and these stuff.

If anyone can help, i would be grateful because ill probably pay $200 and up.

Answer this question I have this problem too

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Im extremely sure that this problem happened because of AVG free antivirus that i installed, i installed the antivirus about 1 week ago, and i never restarted the pc until then, only putting it into sleep mode. But this time it got restarted with some strange things happening when it was restarting, and it mentioned some of the AVG files deleting stuff

I dont know im really in need of help!!


Omg bro I have the same problem and trying to look for some help I'll inform you when I get some


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1 Answer

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Yes, AVG has been known to delete system files mistaking them as Trogans since 2007. As a result, your PC cannot boot.

You will have to download an Install ISO from Microsoft "Recommended"and burn it to a DVD or make a bootable USB drive. This will allow you to either get to system restore "if protection was enabled on your system and saved restore points" or do a full install.

Use any other software but AVG. I don't recommend preferred antivirus software because non are 100%, but I do use Emsisoft on all my Business and home PC's.

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I just found out that i have the recovery disk, so when i put it in, the menu dosen't show up (System Recovery and Startup repair, etc...) But when i put the disk in, i can now access Advanced Boot Options including the safe mode and all the other things.

So now that i can access the safe mode, is there any way that i can have any access to my laptop?

And i just removed the HDD and put it back again, no effect.

So i think that my HDD is probably corrupt and HDD tests all failed. So yeah :/

But i don't really want to buy a new hard drive because it will probably cost alot.

Im still not sure what the problem is; but it's probably the HDD as im predicting.

I can access safe mode, but i have to put in the repair disc so i can access the advanced boot options.

Althought when i go ahead and press on the safe mode option; it just shows me a black screen and that's it.

I guess ill buying a new HDD but its expensive here =(

There got to be some way



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