Wireless sport headphones released by Plantronics in August 2016.

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How do I fix my backbeat fit?

I bought a Backbeat FIT and after about 3 months it stopped working, it won't turn on or anything! It still charges(the light turns on when plugged in) but won't actually turn on! I'm frustrated because I spent $130 on headphones, 3 months later Platronics in telling me I need to pay $95 to replace it!!!

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My Red Backbeat Fit came DOA. Buttons not stuck or anything, just won't power on or take a charge. Red LEDs come on when plugged into a charger but even left overnight doesn't go to blue. Power button completely unresponsive, no LEDs come on when unit is not plugged in.

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Mine turn on and off and says that it is charged but does not pair anymore with any device

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I had this same issue and after some troubleshooting I realized that the left-side earphone control (the one that allows you to play/pause) was sticky. That is, it was 'stuck' in pressed mode, causing all other functions to fail (like the OP stated, charging still worked).

So, there's a flakey solenoid (or something). My temp fix is to lightly tap the left earbud against something hard in the hopes that this action will dislodge it. To avoid having the button stick again, I've been controlling the audio via the iPhone controls (which sort of defeats the purpose of not having to retrieve the phone from one's pocket, but hey - one thing at a time).

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I've got exactly the same issue. Play pause button is stuck, was charging but now not. Earphones dead, and similarly just months old.

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Returned to store, replaced it on the spot.

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Good work. Hadn't used mine in months and had it sitting in my car for that entire time. Button got stuck and I knocked the pause button loose by knocking on it with my knuckles. Good as new.

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Cameron you are a life saver. Had the same issue, so kept punching the left knob, now it turns on finally. Mine is out of warranty phew!

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Wow, just when I thought it was beyond fixing your were a life saver!

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I thought I had the same issue. I contacted tech support and there is a tiny little clear button on the edge of the power button. Once I depressed that tiny button, it powered on. The instructions do not do a very good job of pointing this out. Hope this helps some of you guys.

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Thanks so much for this, was on the verge of returning mine to the shop but this did the job!

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Hi Edward,

Where is this little clear button.

I can't find it.

Thank you in advance,

Vladimir

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Thank you. Tech support couldn't help me resolve this. That fixed it.

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I wasn't able to find the button either but I carefully lifted the outer ring a little and snapped it back in. Right after this I was able to turn it on again and it flashed orange/blue.

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Thank you rikobeck!! I ended up taking off the entire outside ring. Be really careful if you do this because the power button is nothing more than a small clearish piece of plastic. It is easy to lose.

You have to carefully place it back on top of the dimpled spot. The other trick is aligning the ring before snapping in place. If possible remember how it came off. All this being said, I fixed it!!

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I bought mine about 6 months ago; expensive! Used it 3-4x and it stopped working. Worst product ever! I basically spent $130 to be disappointed! I'm furious! I charged it for 2 nights straight and the light never changed from red to blue.

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I am having the same issue. I won't hit them or whatnot but this is rediculious and way too costly. I wish I had seen this first. Not a happy camper!!!

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same exact problem...red light for a day, never a blue light and no power, ever. !#^&@@!

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same same such a pain

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Same problem here.. so disappointed!

I will bring it to a service center and see if they do something about it.

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Exactly the same problem.

Did someone solve or know how?

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I bought this Backbeat FIT too and after few months it stopped working, it won't turn on. the light is still turns on when plugged in, but won't actually charge. I don't know what to do.

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Same problem here. I bought mine 10 months ago and they suddenly stopped working, they charge, I get the red light and blue light when charging, but that's it, nothing else seems to work. Plantronics won't help me either.

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Exactly what happened to me. I played around with the play and other button on the opposite side to the power and it came right. Looks like a sticky button remaining on so the power button won't work. See how long it lasts I guess. Push the buttons many times to try and free it up.

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I have the same problem - left-side earphone control ( play/pause) was 'stuck' in pressed mode. Try to push many times, nothing to happens. What can I do else?

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Thaaats not encouraging...at all! Almost exactly three months, same spot; waiting to hear from them tomorrow

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You have to return the product - they're clearly flawed. I've got a replacement, will see how long that lasts - local store asked no questions. The new one has a play button that feels dodgy too.

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I have this problem that just the left side stops working, the play/pause and volume controls works fine but the earpiece is dead. Any advice? (6 months use)

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I bought mines at Costco, worked perfectly fine for only 1 year, cant return them because its only 90 day policy. Left side is very sensitive and have issues powering on/off. Love the product but will never buy again if I dont get one replaced by Plantonics. Still have original packaging

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Apparently there's a problem with these earphones.

Some sort of product failure.

I suggest do not try to open it up and fix it, it is likely be more complicated to put back. If u can bring it back to the store for replacement. I had mine replaced only to receive new malfunctioning ones, with the same problems. Now I am waiting for them to bring in new earphones from a different branch. All in all, it's been 3 months of on and off tango with the vendor in order to get new ear phones that are in working order.

My advice to y'all, do not buy them, and if u did, try not to fix them yourself.

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Just got a brand new back beat fit brand new I charge it but the color never changes to blue from red I left it chargeing over night and it will still be red can anyone help me out.

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Somethings is wrong, after about 1 hour led should change to blue, try other charger with other cable, if doesn't help then probably only service left :/

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It is extremely hard to fix anything with this speakers, Plantronics service says it is not repairable, but... I can trot out that I have replaced one speaker from broken one my (green) with successful

below picture how it looks like - very tiny :)

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May I know the procedure for opening it?

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I just fixed my earphone that did't charging. The problem was in contact with the USB connector and the PCB

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How did you open it, can you tell me where exactly we need to detach it?

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Carefully lift out the plastic outer ring on answer button. Don't lost small plastic power button! Then bend out the part where the loudspeaker is. If you're lucky, you don't break plastic clips which keep the parts in one another. Maybe warming up helps, there is glue inside.

The press the device out of its frame, don't damage cords.

After that yout have to open it like a mussel. In my case, there was corrosion on the PCB's USB connector contact surface.

When I assembled it back, I used silicone glue

I think that in my case the fault was that I did recharge too soon after heavy use and washing.

It is better to let it dry properly (several hours)

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Than you so much for explaining.

I am very lucky this time.. though warranty was 1 month before, service center agreed to give a new version without even asking single question.

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Is there an image of the battery?

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I don't have image of battery, it is on another side and I didn't open it.

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Ezra Gloetzner will be eternally grateful.
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