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Repair guides and support for the ZTE n817, also known as the ZTE Quest.

65 Questions View all

Remove virus from phone

I believe my phone has a virus. How do i rid my phone of this problem?

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1 Answer

Most Helpful Answer

With the device turned off, press and hold the Volume Up and Power buttons until the ZTE logo screen appears, then release.

Press the Volume down button to highlight wipe data/factory reset.

Press the Power button to select.

Press the Volume down button repeatedly until Yes -- delete all user data is highlighted.

Press the Power button to select.

Wait as the device resets.

(Source: T-Mobile)

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