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NeatDesk™ Desktop Scanner Repair

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scanner not finding paper

paper not being detected when inserted into scanner

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Is it trying to scan just it is not able to scan it for some reaason please let me know if I am correct or not

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1 Answer

Hope this helps-Calvin Mogilinski

This error is commonly caused by issues with the scanners’ software driver files.

link on Repairing Scanner Drivers in Neat For PC:https://www.neat.com/helpcenter/scanner-...

instructions on Re-installing Scanner Drivers in Neat for Mac:https://www.neat.com/helpcenter/reinstal...

Once the steps have been performed, restart the computer, disconnect any other third party scanners and attempt to scan your documents again.

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