Skip to main content

Repair guides for Android cell phones manufactured by ALCATEL.

889 Questions View all

How do I reset my Alcatel One Touch phone?

How do I reset my Android Alcatel Onetouch cell or to the settings I bought my Alcatel from a friend without thinking I did not ask for instructions, now I am trying to set it and I don't know how to get to the settings.. I guess I thought I should know how and she is out of town help..

Answer this question I have this problem too

Is this a good question?

Score 2

Comments:

Do you want to shut it down or do you want to get to settings

by

My son my son put the screen lock in it and now I can't remember what he put in I can get into the phone can you help me reset it

by

Help me please I need in my phone reset or at least est the pattern reset

by

What phone have you got

by

My Alcatel frozen , hard reset don't want to work. What else can I do , is there another way to reset my one touch? It freezes one welcome provider. I tried removing sim and battery and to do hard reset but same thing keeps happening ,it freezes , the factory reset screen does not pop up just the mtn logo (phone provider)

by

Show 1 more comment

Add a comment

MacBook Battery Fix Kits

Starting at $69.99

Buy Now

MacBook Battery Fix Kits

Starting at $69.99

Buy Now

3 Answers

Most Helpful Answer

This will help shut it down

Turn off the device.

Remove the back cover.

Remove the SIM card.

Wait several seconds then re-install the SIM card and replace the back cover.

Press and hold down the Volume up key and the Power button at the same time until a menu screen appears.

Press the Volume down button to select Recovery.

Press the Power button to select the language you would prefer.

Use the Volume down key to navigate to wipe cache partition.

Press the Power button to select this option.

Use the volume keys to navigate to Reboot system now, press the Power button to reboot the device.

Was this answer helpful?

Score 1

Comments:

If to get to just settings go here for help https://support.t-mobile.com/docs/DOC-11...

by

Hi, Just to add to what Cody suggested. You can also 'Google' Alcatel One Touch '(your particular variant/model)' User guide. That way you can download the guide and learn all about the phone.

by

Add a comment

what version of android do you have???

Was this answer helpful?

Score 0
Add a comment

Hold down the upkey volume and power button at ago. Until you get the recovery menu. Select the "WIPE" item from the menu. Wait for a few seconds and select reboot now.

Was this answer helpful?

Score 0

Comments:

It works very well

by

Add a comment

Add your answer

Ruthi McPherson will be eternally grateful.
View Statistics:

Past 24 Hours: 15

Past 7 Days: 96

Past 30 Days: 363

All Time: 8,701