Why is my device not turning on?
When I try to turn on my label maker, the device is unresponsive.
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3 Answers
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@Michael Mosgrove
Try a power refresh and check if that resolves the problem.
Remove the adapter (if connected) and the batteries from the device and then press and hold the power button operated for a full 30 seconds, then release it.
Reinsert the batteries and check if it turns on OK
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power refresh worked for my 2400. THANKS!
Power refresh did not work for my 160.
Any other options?
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Check to make sure the batteries are charged and properly functioning. If problem persists then please refer to the battery replacement guide. Battery Replacement guide
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the batteries have been checked and I have used with the DC adapter many times; as previous post says, it makes a gear noise when cartridge installed by nothing to indicate power on
I have the same problem - tried a power refresh. Tried new batteries. Screen wont turn on, but does turn the gears when a cartidge is reloaded...
4 Comments
Not sure if the problem happens with batteries, the power adapter, or both. If the problem occurs when relying on the power adapter alone and you're not using a Dymo power adapter, note that the polarity is reversed on Dymo adapters, such that the positive is outside and negative is inside (reverse from standard polarity for such adapters). Therefore, using a power adapter with a standard polarity configuration will not work on this device.
If that's the issue, you could reverse the polarity on an adapter with a standard polarity configuration (9V, 2A output) by cutting, flipping, and re-attaching the wires. Of course, that adapter will no longer work on devices with a standard polarity configuration, but it should work on the Dymo device.
by T S
I can confirm this; Minus is the center hole
by Kamiel Straatman
BTW: it's incredibly easy to reverse the connector leads inside the device so it complies to the more standard positive inside standard (9v, 2 amps max)
by Kamiel Straatman
I have the original power supply and power pack it just wont turn on it makes a noise when you take the tape out and put it back in?
by Ian Davies