Before you attempt any of the steps listed below, ensure that you are connected to a wireless network. You will see a WiFi icon or 4G icon with signal bars near the battery indicator if your device is connected to a wireless network.
- If you're having trouble syncing your device, make sure that the setting Device synchronization is turned on. To check to see if synchronization is turned on, go to the Manage Your Content and Device page on your online Amazon account, select Settings and ensure that Device synchronization is turned on.
- If your Device synchronization is turned on and you're are still having issues, ensure that your device content is up to date. To check to see if your software is up to date, swipe down from the top of the screen and tap Settings , and then tap Sync Device to ensure that your device is synced with the latest updates and content downloads.
- If you have done all of this and are still having problems, your payment method on your device may be invalid. Your payment method on your device may have been updated since you last purchased content on your device . This could prevent the purchased content from syncing or opening on your device. From the Manage Your Content and Devices page on your online Amazon account, go to Settings and under Payment Settings , select Edit Payment Method to view or update your 1-Click payment settings.
- For more information regarding troubleshooting your Amazon Fire 5th Generation, click here.