pressin power button cannot turn off the screen but can power off

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Lumia 520

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I have been using Lumia 520 since one and a half years.

I can't turn on the screen pressing the power button then I tried the alternative "tap to wake".

It's not even working too.I am turning on the screen by plugging the power source.

I even done with inserting a rigid table stripe between the button and the screen.

''But i wonder if the button doesn't work how could it shut down the phone by a long press.

''

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jayeff @jayeff Rep: 451.8k 11 367 1.4k · Answer 1 · 2016-03-04T07:59:38-07:00

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Hi,

Have you tried a soft reset to see if this fixes your problem?

Here is a link that shows how to do it. (assuming you have Win Phone 8 installed). Scroll down to soft reset.

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