Released in 2014 by Photive; Model Number: PH-BTW-10.

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Why is my speaker not making sound?

I bought this speaker last week. I turned on the bluetooth of my cell phone and the speaker. However, I could not hear anything.

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There may be be multiple reasons your bluetooth speaker is not making sound. First of all, did you make sure that your bluetooth is paired between your two devices? If so, is your volume turned up on both the speaker and your bluetooth device?

If you answered yes to both questions, then your problem may be a bad speaker. The speaker may need to be replaced, and the instruction on replacing the speaker can be found in our trouble shooting page: Photive Rain Troubleshooting.

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