How to fix a fake / false paperjam

We did have a paper jam in our HP Officejet 6700.

Every Paper has been removed and we thoroughly triple checked it with a LED-lamp.

It still returns a "Paper Jam" on the display and even resetting the printer does not make it go away.

I removed the back and front lids. Opened the back lid. Even used a fine vacuum cleaner to dust wipe the printer.

Where the :-D are the sensors for the paper jam?

The printer not even tries to load a sheet.

I checked all the wheels and was looking for some broken parts but nothing to find.

Any help appreciated.

Answered! View the answer I have this problem too

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I had that problem with a 6700 HP Printer. I fixed it by throwing it in the trash dumpster and buy an Epsom printer.` HP makes horrible ink guzzling printers.


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3 Answers

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Here are two options which may resolve your problem.

1. Check that the adf cover hinges are not loose. Just wiggle the hinges back into place and check that the cover sits properly (there is a hole in the left of the glass copier into which a place knob must sit).

2. Perform a Hard Reset:

Unplug the power cord from the printer and wall

Take out the toner/cartridges

Wait 30 sec

Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector)

Insert the toner/cartridges back into the printer

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We tried both suggestions but it didn't help.

Guess we might need to get another printer.


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Hi, I have this printer and I too had this problem, there seemed to be no paper stuck in there.

I removed the two screws at the top rear and two screws at the top front behind the cartridge flap, this enables the whole of the top of the printer to be hinged up and back.

On the right hand side there is a device which I think cleans the print head, it's covered in ink so you're going to get dirty hands.

There was paper jammed in the gear mechanism on mine which couldn't be seen before. I removed all the paper but I still got the jammed message.

I noticed that the gear mechanism on the head cleaner device was sticking, the white gear should disengage from the printer mechanism when the printer head moves away from the cleaning device. On mine it was staying engaged and jamming the printer,it was gummed up with ink.

I cleaned the gear and mechanism with some brake and clutch cleaning solvent I had in the garage and lubricated with WD40. I worked the mechanism by hand for a while until it was free.

I reassembled and hey presto! Working Printer!

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Martin you are a lifesaver. It was not easy getting apart but when we did there was a little piece of paper jammed in there. Finally got back together and works like a champ.

Sandy, Town of Kirby


Thanks for your great post Martin. Worked for me too!


You're a g dude. I had the same problem, The paper jam was hidden due to all the black ink!


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I solved this problem on my HP PSC 1401 by using the "Windows Recovery" tool on Windows 10.

I realized that the problem was not the printer because the paper jam no longer exist and it worked for copying.

I've done it twice successfully within a year and I'm surprised that no one has tried it.

Follow their instructions on backing up your files before doing it so you do not lose important data.

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Is there an equivalent tool in IOS? Many thanks?


I have same problem with HP PSC 1110, it makes copies but I cant print in it due a false paper jam, how can I fix it?


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