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How to do a hard reset

I've tried to reset by holding volume+ and power like the user guide said to and nothing happens sometimes it only turns the device on. Are there any other ways to reset my tablet. One has been locked out and the other had a virus and now is stuck on the Emerson powering on screen

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Hi,

I know that this is not your model, but it may be worth a shot.

http://southerntelecom.com/emersonsuppor...

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This extra link does nothing either….

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ginapruitt1981 will be eternally grateful.
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