No lights on the ink cartridges

Printer displays error code 6A81 and the lights on the ink cartridges do light. Canon tech support said, "It's a hardware problem. Buy a new printer."

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Hi,

The following two links may be relevant to your problem.

http://www.justanswer.com/printers/6kzey...

http://printercode.blogspot.com.au/2013/...

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This error occurred when paper jam in your printer. so first try to remove the paper from the printer. Follow these steps to remove the paper

1. Turn off the printer and unplug power cable from machine

2. Open cover

3. Make sure that the print head holder doesn't hang over the paper

4. Hold the jammed paper with your hands

5. Pull the paper slowly not to tear it.

6. Make sure that all the jammed paper is removed.

7. Close the scanning cover.

For more explanation and queries please call at Toll Free Number 1-800-243-1403

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Use the right or left cursor to select [Maintenance / settings], then press.

Choose the right or left cursor to select [Device settings], then click.

Use the up or down cursor to select [Reset setting], then press.

Press the up or down projectile to choice one of the below selections and then click.

Telephone no. only

Setting only

Reset both

Use the up / down arrow to select [Yes] on the validation screen and then click.

Press the button to return to the COPY menu.

For more info click at [ https://www.canonprinterssupport.us|Canon Printer Customer Service Phone Number ]

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