Fix Your Stuff Community Store

The Samsung Galaxy S3 is a multi-touch, slate-format smartphone with eye-tracking ability, increased storage, and a wireless charging option.

459 Questions View all

Options

Need help asap please

Have a phone that has music and a video of deceased mom on it. I put sim card in and power up battery, opens fine to the home page but then will not do anything. We are no longer with carrier but I wanted to be able to save stuff to memory card. I have tried different batteries, taking sim card out etc I want to be able to copy stuff off and then have it unlocked or restored to factory settings.

Opens only to home page but will not do anything more, press settings and it opens but when I try to enter settings, does not do anything.

Anyone out there able to help me??????/

THANKS IN advance

Update (01/05/2016)

Yes can see files but doesnt help to reset phone. thanks

Answer this question I have this problem too

Is this a good question?

Yes No
Score -1
1 Comment

Hi,

Have you tried connecting it to a pc?

by

Add a comment

2 Answers

Filter by:
Most Helpful Newest Oldest
Most Helpful Answer

Options

If your touchscreen is defective you can always plug a mouse into the phone to unlock it.

You will need one of these:

http://www.ebay.co.uk/itm/Micro-USB-Cabl...

Was this answer helpful?

Yes No
Score 2
Add a comment

Options

I have good and bad news. Bad news is, it sounds like your touch screen is no longer functioning. Because the phone will require you to go into settings before you can connect it to your PC you will need that fixed.

Good news is this is a pretty standard repair at any shop. You can look up how to do it yourself there are guides here on iFix it or bring it to a shop and just ask them to copy the data for you at a cost (this should be cheaper then getting the screen replaced).

Hope this helps.

Was this answer helpful?

Yes No
Score 1

1 Comment:

thanks for taking the time to help appreciated.

by

Add a comment

Add your answer

Barrett Enterprises Inc will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 0

All Time: 58