How to reset to factory setting
resetting to factory settings
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1.turn the phone off
2.press and hold volume down + power + lock key at the same time
3.release the keys when the factory hard reset screen appears
4.read the warning and press the power/lock key to confirm.press any other to cancel
5.press the power/lock key to confirm once more or press any other to cancel
6.your device will perform a hard reset
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