Wake up issues with Asus N551JX Laptop

Hi guys,

i have just bought a Asus N551JX laptop with 16GB ram and GT950M inside.

I have upgraded the windows 8 to windows 10 on first boot.

Updated all the drivers/bios to the latest versions.

If the laptop goes to sleep or hibernation it can't recover. On every wake up it just reboots.

The event manager says:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08...>

- <System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>3</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000200000000002</Keywords>

<TimeCreated SystemTime="2015-11-05T14:34:19.864296500Z" />

<EventRecordID>9903</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>kostas</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData>

<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">4</Data>

<Data Name="PowerButtonTimestamp">130912076440842160</Data>

<Data Name="BootAppStatus">0</Data>

</EventData>

</Event>

i have searched all over the internet and tried playing with power settings etc with no changes.

Any thoughts?

Thanks!

Answered! View the answer I have this problem too

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Hi,

You need to install the very latest drivers for Win10 from Asus. Apparently they are hard to find BUT the person who created the following link has done it. I have first hand knowledge that the drivers he has compiled, which were found on the Asus website, fixed an Asus laptop touchpad /hibernation problem caused by the Win10 upgrade, whereas the ones that were more readily found (which were an earlier version) did not. (Upgrading the ATK package to the "latest" and also the "Smart Gesture" drivers to the latest solved it.)

http://ivanrf.com/en/latest-asus-drivers...

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I also had an issue with my n551jx, but a little different of yours.

My laptop was waking up from sleep (without) any reason. I tried everything and even command prompt said it woke up by pressing the power button?? I certainly did not.

After hours of research (grading down to win8 checking, testing and grading up to win10) i found out that the laptop was waking up from sleep, and trying to go to hibernate, but the hibernate did not work, so the laptop remains on till the battery died. It happened two times that i took the laptop out of the sleeve and it was to hot to hold.

By then i was looking for a solution to get the hibernate function working again. I found out that the hiberfil.sys file was kinda small. It was 3,2gb, while my ram is 8gb. The hiberfil file is the place where windows writes down the data which is stored in the ram, this makes a fast boot from hibernate possible.

Windows says that the minimum size of this file has to be 40% of the ram, so that should be ok. I also checked the registry settings, and there i found out that the size settings was set to 0% while the actual file was 3,2gb, maybe this has something to do with the old windows 8 file. Check the file named HiberFileSizePercent, and then look the value between (), mine was set at 0, which is strange, and maybe the reason why things didnt work.

computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power

I started command prompt (as administrator otherwise youre not able to change this settings). And did the following

powercfg -h -size 100 (now the hiberfilsize is changed to 8gb)

powercfg -h off (disabled the hibernate function)

powercfg -h on (re-enabled the hibernate function)

Now everything is working fine again. I didnt try yet to get the hiberfil file size a little smaller, but maybe i will a little later.

I know this isnt really your problem, but maybe it helps. It has to do with the hibernate function for sure. And i got the problems just like you after upgrading to win10 on the same laptop (except for the 8gb of ram)

Let me know it this solves te problem for you.

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Kostas Sigalas will be eternally grateful.
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