Repair and disassembly guides for Vizio tablets.

25 Questions View all

Why cant I download apps from playstore?

Not downloading anything ill click install and what pops up is error retrieving information from server RPC:S-7:AEC-7 PK78-ZKZM-ZUL7A

Answered! View the answer I have this problem too

Is this a good question?

Score 3
Add a comment

1 Answer

Chosen Solution

Hi,

First, make sure you have an Internet connection.

If so try the following one at a time:

1. Make sure Download Manager is turned on

Open your device's main Settings app.

Touch Apps or Application manager (depending on your device, this may be different).

Near the top of your screen, you'll see several sections like "Downloaded," "Running," or "All." Swipe right until you see "All."

Scroll down until you find and then touch Download Manager.

To turn Download Manager on, touch Enable. If you see Disable, you already have Download Manager turned on and don't need to make any changes.

2. Update the date and time on your device

Follow these steps to sync your device with Play Store servers.

a. Open your device's main Settings app.

b. Touch Date and time.

If you see "Automatic date & time" and "Automatic time zone," uncheck them.

Manually change the date and time, so that they are incorrect.

Tap the Home Screen button.

Go back to your Date and time settings (repeat steps a & b).

Manually change the date and time, so that they are correct.

Re-check the boxes for "Automatic date & time" and "Automatic time zone."

3. Clear cache and data

Open your device's main Settings app.

Touch Apps or Application manager (depending on your device, this may be different).

Touch Google Play Store > Clear cache > Clear data.

Touch the back arrow Back arrow.

Select Download Manager > Clear cache > Clear data.

Note: If you've changed your settings on the Google Play Store app (content filters, password protection, etc.), you'll need to set them up again after clearing cache and data.

Was this answer helpful?

Score 2

Comments:

That doesn't work

by

I tried all that and it still will not download anything. What else can be wrong?

by

Hi,

Check that the Play store app is up to date. Open the Play store app, select Settings, scroll down to build Version and tap on it to enter. Follow the prompts.

by

Add a comment

Add your answer

nelli will be eternally grateful.
View Statistics:

Past 24 Hours: 5

Past 7 Days: 45

Past 30 Days: 119

All Time: 3,136