My laptop keeps refreshing and my touch screen wont work?

hi people i have a dell inspiron 5547 widows 8.1 the problem happened suddenly i turned on my lap normally and i noticed the toolbar keeps refreshing and device manager and some of my conrol panals refreshing too and my touch screen wont work??? i restored everythings and reinstalled windows nothing change and the problem remains ??

by a coincidence i logged off and i pressed restart and when its finished i checked everything and the toolbar and all of my files the refreshing is gone but my touch screen still not working

its weird that only if i log off and turn my lap off or restart it the refreshing disappears and if i turn my lap off or restated it from the desktop if im logged in the refreshing start again ??

and in both my touch screen wont work plzzzzzz heeeelp

thank you

Answered! View the answer I have this problem too

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Do you mean your touchscreen or touchpad?

There have been numerous complaints about Dell's 5000 series touchpads being too sensitive and causing the exact same behaviour you're experiencing.

The only solution to come out of it was to turn off your PC, gently wipe clean your touchpad with a clean dry cloth, then cover it with a cut to size mobile phone screen protector.

This is a quote from the following link which says it all

After all this time the screen protector has been proven to be the only solution to this weird touchpad problem that affects the inspiron 3000, 4000, 5000, and 7000 series. I have the 5547.

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thank you jayeff

my touchpad is okay doing great the problem is my touchscreen its suddenly stop working i mean the screen its fine but its not responding for touching wiith the second problem the refreshing problem


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What do you mean by refreshing?

Did you also reinstall all the drivers for your laptop:

Click here.

Especially the touchscreen drivers.

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hi thank you for replaying

refreshing i mean by that flicking its like when you press the right button of the mouse or touchpad and press refresh but its keep going on and never stop ...

i went> to settings> update and recovery > then remove everything and reinstall windows


Install the touchpad and video drivers from the Dell site. That will probably fix the problem.


i did it but nothing change but while im checking the setting by coincidence i disable the touch screen device from device manager and the refreshing is gone but what to do to fix my touch screen???


Weird question: Does this also happen when the laptop is only on the battery?


Sounds like your touchscreen keeps getting "touched" while it isnt.

Try cleaning the whole screen, especially in the corners. And you can also try to get a screen protector like Jayeff said.

In the end it might also be a broken screen/cable. In this case you can just disable the touchscreen and work without it if that is an option for you.


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