Released July 2014. Model number NS-15AT07. Seven inch capacitive touch Android tablet with external camera.

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Why won’t my device turn on when it is plugged in?

My tablet wouldn’t charge at all so I purchased a brand new wall adapter, but I still have the same problem. I don’t even see a charging screen pop up when I plug it in. What should I do to fix this?

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1 Answer

Chosen Solution

The most likely cause of this problem is that your battery is no longer working properly.

Batteries have a limited number of charging cycles and in all likelihood yours has reached its limit. Another possibility is that the device’s motherboard has been damaged in some way. The motherboard is responsible for booting up the device and monitoring battery charging cycles. If it’s damaged just about anything can go wrong. In either case something has to be replaced. Please see the troubleshooting page for further details.

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