The Garmin Vivoactive is a GPS smartwatch that includes sports apps for tracking activities, notifications, calories, and sleep. This watch incorporates features for both active and working environments.

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Why won’t my vivoactive connect to my phone with bluetooth?

My Vivoactive won't pair with my phone via bluetooth

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I'm really dissapointed with Vivoactive It's now my second watch and after 3 months again not pairing with my androit I give up now!!

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I finally got in touch with garmin sup port and a nice lady walked me thru the problem. To complicated to remember but assume they'll do it again if I have another problem. Still would not r recommend vivio for golf.

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After hours of struggling with the IPhone 6S and Vioactive:

Vioactive "set back"/Dutch: "terugzetten" in "set up"/Dutch: "Instellingen"

Vioactive will reset itself

There after: search with the Garmin Connect App Your Vioactive. Problem is solved, I hope!

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Dont fear folks - i am on my third replacement but i think we all need to realise this is emergent technology. It suck returning them but at least the process is well organised and you get a nice shiny new face.

Anyhow to answer the question about the bluetooth being off - clearly it needs to be on. So as a fail safe switch your phone off, then back on and check bluetooth is on an d the connect app is open. Press the button on the watch and swipe twice across the watchunitl you see a bluetooth logo, a turnaround logo and a telephone logo. Press the face agaist Bluetooth and swipe through the option to 'pair smartphone' . Press the face again and you should be in business

Hope that helps

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Well I have already onto 2nd vivoHR after 1st one wouldn't sync and now this one having same problem.... I have tried everything but just keeps coming unable to communicate??? Anyway back to exchange again today, needless to say I am not really impressed with them and think I will just exchange for another brand.

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First check that both devices being paired have their bluetooth systems activated; make sure the GarminConnect app is allowed to access the bluetooth capabilities of the phone. (Check the bluetooth tab in the settings app of your smartphone) Once you’ve completed these steps and are still unable to pair the devices, check out the phone pairing subsection of our troubleshooting page here: Garmin Vivoactive Troubleshooting

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Not very helpful - the troubleshooting link does NOT tell you what to do if the pairing fails. It tells you how to check the firmware version, but not how to do anything about it. FAQ fail.

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I managed to finally solve this by FIRST pairing using my Android (Garmin Galaxy) Bluetooth settings. Following this, I went back into Garmin Connect App on my phone and then paired it within this as well. It is now working.

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I had sync failing on iOS and Garmin Edge. I uninstalled and reinstalled Garmin Connect (without unpairing the Edge) and it worked.

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After a software update, I had to re-pair my devices. I began having issues again a few days later so I made it so my phone Bluetooth was viable to other devices, and that worked!

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03/02/2017

The cell app is not working at all... it just sits on the syncing now screen and has been for over 30 minutes... my watch on a full charge will die before this thing even syncs if it does...

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Hi ! I had the same problem and this fixed it!

Go to your Garmin connect app

Click on the icon on the upper left!

Select settings

Go to the absolute bottom of the page! The you can enable the connector help ( is it recommended that you disable then enable you Bluetooth on you phone before enabling the connector help!) ( I Don't know If the name is connector help but in French it's "aide de connection à l'appareil...)

I hope I helped some of you guys!

If you have problem pairing your device, do as Erica Milford! My solution is for connection issues only ( I think)

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I applied your suggestion but it didn't helped me solve the problem.

Each time I want to connect my vivoactive to the phone, I have to delete the connected device and pair/connect it again as a new device.

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This worked! Thank you.

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This worked for me. On Android it's Device Connection Aid. Thank you.

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Thank you so much for sharing this! I suddenly started having a problem synchronizing after a cross-country flight... my Garmin wouldn't connect or synch any longer and was set to the wrong timezone. I repeatedly tried to re-pair my Vivosmart HR and it would always fail, even after trying to delete and re-add, phone and watch restarts and everything else I could think of. This solved my problem.

Also, after re-pairing my phone and getting synch to work I was able to disable the setting and synching continued to work. I didn't have to leave it enabled, which is good because it does add some annoying Bluetooth connected/disconnected alerts to the watch.

Thanks again!

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My Garmin Vivoactive pairs bluetooth with my Samsung Galaxy S5, but I can't get the mobile app to launch login screen. Then when I try to search for mobile app from my vivoactive, it keeps saying it's searching and can't find app.

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OK heres the answer - its not intuitive at alkl and drove me crazy!!

There is a pairing option on the watch - if you dont activate it and use the other links etc on the app and even the phone without bringing up pairing IT WONT PAIR. It must pair to sync so focus on that!

Go on the wrist watch HR, press the button, slide to Bluetooth, switch it on and THEN look for pairing and activate it on the phone

Seriously this will sort it - whoever wrote the program for this needs shooting - its not intuitive at all

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This is the way to do it. Thanks for sharing :)

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Worked for me thanks

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"Slide to bluetooth"? What does that even mean. My VivoactiveHR doesnt even let me slide to settings. it just lets me scroll through widgets.

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BT shows that it's connected but in the setup stage of the cell phone app for android it won't move passed the syncing now portion...

Setup won't complete.

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Didn't work. Phone shows HR as an available device. When I go to BT on watch to pair it tries and then times out. Selecting the HR on my phone comes up with the message that it can't communicate with the HR. I also noticed the GPS now doesn't work. Think I have a dud after 3 month.

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Same problem. I have a Galaxy S5 mini and after 2 months of flawless performance I lost the Bluetooth connection.

- I uninstalled the app, powered down the phone, switched it on again, re-installed the app (historic data still there).

- Next I went into the Bluetooth settings on my phone. I unticked the "only visible to paired devices" box and hit SCAN - it found the Vivoactive HR device and asked for a PIN number.

- I then went into the Bluetooth settings on the watch (as described above) and selected "Pair mobile device" - a 6 digit PIN number appeared on the screen which I typed into the phone and miraculously the phone now recognises the watch.

- I manually synced the watch and was prompted to allow alerts from Garmin device. All data now up to date.

Thanks everyone - the above all helped to get me to a solution.

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ps - I used a LOT of calories with frustration trying to find this solution!

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Thank you! Thank you! Thank you! I've spent hours trying to get my Vivo Active to connect. I followed your instructions uninstalling and reinstalling then signed in with my email and password. It remembered me and so I didn't need to go through the PIN numbers thing. Just invited me to pair. Still following your directions and told my Garmin to PAIR with my phone and now I'm connected. I still have all my old data but nothing came up for the 2 days I've been disconnected. Great work. Thanks for sharing.

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If I have to go through that process every time I charge the battery in my Vivosmart HR, I'm going to switch to something more reliable. It's ridiculous that Connect works perfectly one day and fails the next... over and over and over again. Oh, and that historical data?? Yeah. Gone. Every time.

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With iOS I have found if you close the Garmin Connect app that is running in the background by pressing the home button twice and swiping up to actually close the app the Bluetooth connection is disabled. I tested it out and have no issues with my phone randomly unpairing unless I am out of range. Hope this helps!!

BTW I have the most up to date iOS on the iPhone 6Plus

Best,

Dave

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Thank you!! This automatically solved my problem I haven't been able to figure out.

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How do i change the language to english first. Having problem pairing

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Great comment which is the only solution for me! Whenever I turned on the Garmin Connect app.on my iphone, my Vivoactive watch got connected via bluetooth. When the Garmin Connect app.on my phone was completely off, although my iphone's bluetooth said it was connected to my Vivoactive, the bluetooth status on my Vivoactive insisted displaying the status as "Waiting for connection"! I could not figure out the reason until this comment!

Now I also think that this may happen because I do not let the app. on the phone work in background and I onlye let it function when it is on. So, enabling your mobile app. work in the background when it is off can also solve the problem, probably.

I will prefer staying disconnected while the phone app. is off.

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Trying to pair my VivoactiveHR to my andriod without luck. I check my phone setting and the bluetooth is allowing access to the app (and yes I do have the bluetooth button turned on as well), but my Garmin watch keeps saying pairing failed "Try Again" or "Cancel" after searching for the Garmin Connect Mobile without success. At one point it said "Pairing" for about 30 minutes but my phone couldn't find the Vivoactive, so I restarted both the watch and my phone several times.

I'll click try again, my phone says "Setting up Device..." but is continuously pending. No luck pairing. Any useful tips?

Update (06/09/2016)

I was about to figure out the solution to the problem I was having. So I uninstalled the app on my phone, re-installed it. I did a manual re-start of my watch. Started from scratch. Then I turned off all the bluetooth device anywhere around me; apparently when you FIRST sync the two together, other bluetooth devices result in interference.

I then went to my Samsung's bluetooth setting and allowed my phone to sync with the Vivoactive. After doing that, I went to the app, clicked pair, went to my watch and clicked pair with mobile device, and they eventually found each other and synced properly.

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I have the same thing. Did you figure it out?

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I had just reset my phone. Restarting the watch (Forerunner 235) as well was the key! Duh! Thanks for the tip, Erica.

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Simple solution -

1. Delete the app on your phone.

2. If the app asks you if you want keep your data saved to date say yes.

3. Download the app again.

4. Log in again and bingo!

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tried this but it still failed. I can't get past the setup syncing now portion. I have deleted and reset the app/phone and restored the vivoactive HR back to default settings and ran through setup and watched numerous youtube videos on this.

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trash can, this did not work for me, either.

What finally *did* work for me was running the bluetooth add device process on my phone -- it's a samsung s6, so I set the vivoactive as ready for pairing, and then ran "scan" through bluetooth, entered the five or six digit code that appeared on the garmin on the phone, then hit "skip" for pairing in Garmin Connect, but the device shows up in the connect app after skipping the pairing.

Hope that helps, spent many frustrating hours figuring it out.

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Just solved mine, vivoactive HR not syncing coming up with network error. Deleted watch from app, then deleted app from phone, left ten minutes downloaded Garmin connect from apps store, run through set up again watch now working and syncing, let's hope it continues.

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I did the same, but also cleared phone memory and set watch to default - reinstalled app on phone - and used the steps in https://connect.garmin.com/da-DK/start/v...

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After restoring my Note 3, my phone and Vivoactive HR would not pair. The solution for me was to push and hold the right button on the front for of the Vivoactive HR two or three seconds. Next, on the phone, go to - "settings" - "Bluetooth" - "Pair Mobile Device". In Bluetooth settings, under "Paired devices", you should see the Vivoactive HR. Next you'll be asked to enter the passphrase; enter the code displayed on the watch. Run the Connect app, entering your account info. Skip the pairing the device, it should be listed once the app loads. Hope this helps.

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This was the only solution that worked for me -- frustrating because it is *opposite* of the instructions elsewhere that say the phone and vivoactive *must be* connected through the app only, not through bluetooth. So I spent many frustrating hours deleting the connect app and reinstalling it, rebooting the garmin, etc.... to no avail.

With my Samsung S6, the ONLY way to connect them was through the bluetooth settings on the phone first and the Garmin Connect app second.

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For me, pairing from Settings on my iPhone and my Garmin Forerunner 630 didn't work (after 4 months of no trouble). None of the following worked: trying to pair after rebooting phone and watch, trying to pair with wifi off, trying to pair with Garmin Connect app running or not running in the background.

What did work was deleting the Forerunner from Garmin Connect and then adding it and pairing it from Garmin Connect. That worked.

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After my second pairing process from scratch and after my vivo active hr did its second automatic software update - the watch is running and syncing like a dream. Deleted app and downloaded it again. If the app aks you if you want keep your data saved to date say yes. And wait for second softw update. Hope its works for you too

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Thanks, worked first time.

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Check your Android > settings > Bluetooth and make sure your VA is NOT paired. Remove if it is. Now go into Garmin connect app > devices. Make sure your VA is paired there. Hope this might help you. In case, if you still face same issue check Garmin Vivoactive Manual and perform advanced initial bluetooth setup.

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When you have issues with the bluetooth connection, here are the steps that should be followed.

I always start by going to the app and tapping on the menu icon in the top left which looks like three lines. (iOS has a "more" button bottom right).

Scroll down and tap the "Garmin Devices" option.

If the bluetooth is turned off on the phone this page would prompt you to turn it on. It would show you for instance weather the vivoactive was "connected", "not connected", or "no devices paired". It obviously needs to be connected.

If it is not connected that means the phone still remembers the pairing but is not communicating with the watch.

  • Try turning on and off the bluetooth on the phone.
  • Try powering on and off the phone and the watch.
  • Try putting the watch in to pairing mode.
  • For the vivoactive that is right button>swipe right>settings>bluetooth>pair mobile device. It should say "searching for garin connect mobile" if it is in the pairing mode.

If the above fails it would then be necessary to unpair and repair the connection.

  1. Start by removing the watch from the Garmin Connect app. In the Garmin Devices page, press and hold on where it says "vivoactive not connected" then tap on "remove device" and confirm the action (iOS is different you don't press and hold just tap on it and then tap on the three dots in the upper right corner of the next page).
  2. Then make sure the phone no longer remembers the connection in the phone's bluetooth settings menu.
  3. Then turn off the bluetooth and clear the cache for the app if on Android and for the phone if on iOS. For android this would be in the app manager>connect>storage and iOS would be holding the Home and Power buttons (iphone 7 it's down volume and power) till the screen goes blank and displays and apple logo. It is important to release the buttons as soon as you see the apple logo.
  4. Once the cache has been cleared turn the bluetooth back on and go to the Garmin Devices page in the Garmin Connect app.
  5. Tap on add a device at the bottom of the page and chose "browse all compatible devices" at the bottom of the list. Then chose "vivo" and then "vivoactive".
  6. It should then prompt you to put the watch in pairing mode. Follow the previously mentioned steps for that.
  7. If all goes well it should prompt you for the pin. This must be entered correctly in 60 seconds on android and 30 seconds on iOS.

Things to bear in mind:

Android 6 and above require the location permission to be turned on for the app to have access to the bluetooth radio. This includes the global location settings and the app location setting.

If you experiance frequent disconnects or the watch fails to reconnect with the phone after you walk away and come back try "update connection" this is a new option that was introduce for Android only with the app version 3.11. If you go to the Garmin Devices page and hold your finger down on the watch in question while it is in the "connected" state. It will pop up with a list of options. As previously mentioned this is where you can remove the watch but you can also "update connection". This will pair the watch to the phones bluetooth settings menu while it is still paired to the app. Sometimes it is necessary to reboot the phone after doing this so the watch will connect back up to the app.

For iOS users, if you experience issues after an iOS update try clearing the cache first.

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Hi,

I have had the bluetooth connection fail to connect to my iphone 5s.

To solve the problem, I did the following

1. Click on the right button and swipe left to access 'Settings'

2. In Settings, swipe left twice to access 'Bluetooth'.

3. In Bluetooth, swipe left twice to access 'Pair Mobile Device'.

4. Open your Iphone Bluetooth and then open Gamin Connect and go to 'Devices'.

5. Click on 'Pair Mobile Device'. You should then be asked for a PIN. Enter the PIN.

The device should now be paired.

If your Vivoactive says "Paired" (as mine did) and won't let you pair with your phone, go to "Restore Defaults" in the watch Settings and reset. Then try and pair devices again.

Since I managed to pair the phone and the watch, the Bluetooth has functioned.

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