frank mitchell, make sure that this is not an issue with your service provider. If you are sure that everything is okay with your account with them etc. check what Microsoft recommends on here. to set up your phone follow the instructions on here.
We have a chance to guarantee our right to repair electronic
equipment—like smartphones, computers, and even farm equipment. This is a once-in-a-generation
chance to protect local repair jobs—the corner mom-and-pop repair shops that
keep getting squeezed out by manufacturers.
Join the cause and tell your state representative to support Right to Repair. Tell them you believe repair should be fair, affordable, and accessible. Stand up for your right to repair!