The HP Officejet 6500 is a color All-In-One printer.

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How to fix Cartridge jam

Says cartridge jam? Ink cannot move

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When my ink cartridge carrier refused to move from the extreme right leftward, I saw there was something impeding progress. What it was, I couldn't discern. Had to start a tear down. Fortunately, I only needed to get to taking off the right plastic panel to understand the problem. A stabilizing arm on the extreme right rail somehow became dislodged. It was simply "hanging out". Tried several configs to see which seemed to be the best fit. The 2nd or 3rd trial-and-error worked. Within the arm were two small enmeshing gears. One of them meshed with one from which it was detached on the rail system. Ink cartridge tracked just fine afterwards. The plastic panel is just a snap on. Be cautious in prying loose with a flat tip each of the 2 snaps and you'll be fine.

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Have the same issue, however the arm keeps coming out of the rail. Did you superglue the arm on the rail? Thanks!


The small gear they are talking about meshes with larger gear on Arm ...When they come loose, usually the little gear is cracked, as it is knurled, and keeps the arm in place. it will need to be replaced . or problem will persist. It is the 15 tooth gear. :( ,,,no luck in finding one so far.


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Can't get ink cartridges in- just won't click in

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