Acer entered the world of laptop computers in 1997 when it purchased Texas Instruments' mobile PC division.

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acer goes blank when power supply connected

acer goes blank when power supply connected ,since windows 10 up date

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Hello, could you tell us if its turning off or if its the screen that goes blank?

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seems like both the display signal and the back light turn off. but the system remains active. (Passes normal boot, HDD spins up and loads Windows 7

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4 Answers

It does not turn off the screen goes blank thanks for any help you can give

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Its brightness goes down,if I turn brightness down till 25 then pug in charger ,I get full brightness, working back to front

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Solution #1

To fix this issue, go into Power Options, Edit Plan Settings of the active plan, set Change plan brightness to the maximum for both battery and plugged in. You can access the same setting under Change advanced power settings>Display>Display Brightness.

Solution #2

Change your power options to default in the control panel.

Solution #3

Replace your battery, it could be detecting the battery is below the 5% hibernate mark. (defective battery)

Solution #4

You might need to go back to your previous version of windows I found this chat on the forms.

(customer service representative I was told repeatedly that my model was not designed for Windows 8/8.1 and that ASUS does not recommend installing unsupported operating systems on their hardware. So in other words, don't expect any help from ASUS.)

Good Luck.

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I am running WIndows 10 now and i fixed this problem by changing the brightness settings to be zero on both plugged in and battery. For some reason WIndows 10 brightness settings are effectively reversed in windows 10. Everything else works fine

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Thank you Rob, I went into my brightness settings and changed my "plugged in" brightness to 0, then saved changes and it worked like a charm, thank you so much!

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I have the same problem on PackardBell TJ65. I am sure it is not a software thing.

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i was having the same problem and this is what i did and it works for me just follow this steps

step1 go to your control panel / power option

step2 click on "change plan setting" on any of your power plan

step3 click on "change advanced power setting

step4 scrol down ontil you see Graphics power settings, EXAMPLE "ATI Graphics power setting"

step5 click and change the option to "Maximize Battery Life

and that all, hope it works for you

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rogerf1 will be eternally grateful.
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