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An entry level smartphone released in April 2014. Available in black and white.

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No One can Hear Me... HELP!?!?

Hi There,

I used my phone last night, it worked fine.

Today I can place a call, hear the person on the other end - but they can't hear me.

I tried the voice recorder as well (also worked yesterday) won't work today.

I need help, this is super frustrating.

I've had this phone less then a month.

HELP!

Answered! View the answer I have this problem too

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Comments:

I got this phone from cricket one day the next day people can't hear me on it help

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@Charles Grispon you need to start your own question

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I have ah blu

Bold like us I can hear when someone calls but they hear me help me please

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3 Answers

Chosen Solution

Hi @judistime,

Have you ensured that you haven't 'muted' the phone?

If not then try using the earphones with the microphone attachment. Then make a call or get someone to call you.

If you still cannot be heard then there is a problem with the voice transmission circuit in the phone and it will need to be repaired by a reputable, professional phone repair service.

If you can be heard, then the voice transmission circuit of the phone is OK but there is a problem with the phone's microphone. It is either faulty, has become disconnected from the systemboard or perhaps the voice inlet hole on the bottom edge of the phone has become blocked.

To check this last possibility, use a magnifying glass and a strong light and check to see if the hole is blocked with dust or lint. If it appears to be DO NOT try to clear it using a pin or suchlike. You may damage the microphone which is directly behind the hole. Try a vacuum cleaner, using short sharp bursts to see if you can clear the obstruction.

If the hole doesn't appear to be blocked, here is a link to the Ifixit guide on how to access the microphone in your phone.

Blu Studio HD 6.0 Microphone Replacement

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People can't hear me. I hear them though

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Hi @ Chaolette Trail,

Have you tried any of the suggestions above apart from opening the phone, you didn't say?

If none of them worked try starting the phone in "safe mode" and check if you can be heard on a call.

If you can then a downloaded app is the cause of the problem. The trick is to find out which one is the culprit.

I'm assuming that you have a Blu phone as this is what the answer above is about so here's the procedure to start a Blu phone in safe mode:

Touch the power key like when you go to turn off the phone

Touch and hold the Shut Down option

Tap OK when Safe Mode Restart option appears

The phone will restart and a safe mode warning will appear in the lower left corner of the screen.

To get out of safe mode just turn off the phone in the normal way.

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turn off microphone permissions for google app. worked for me.

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try this and if not working take phone to servise.

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Try turning it on and off again and then use Aida 64 to see if it's mic is even being found

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erynphotography will be eternally grateful.
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