An Android smartphone by Samsung for the Asian market, known by many model numbers, released December 2014.

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Why my phone cannot turn off?

y phone was suddenly hung-up when I open my email. I press long press to turn off but it doesn't work. It will not turn-off. How can I solve this one? I try to recharge my phone, it doesn't work also.

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Press and hold the Volume down and the Power buttons. When the phone reboots, release them.

Regards.

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Dat was really helpful. ..thanks!

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its working thank you so much

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its good idea..... thank u .....

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good job...... i really like u......

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it's work... thanks

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You could remove the battery and this will kill the phone and hope it boots properly when it restarts once you put the battery back in. Hope this helps and good luck

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in samsung galaxy a5, you cannot remove the battery since the battery is built in.

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