Alcatel's first smartphone built for the Straight Talk network, identified by model number A851L.

27 Questions View all

My phone wont turn on or charge. How can I fix it?

I put my phone on the charger like I do every night. It was charging. Then when I woke up My phone screen was black. It wouldn't turn on. So I unplugged it thinking that maybe it died on the charger and it just stopped charging in the middle of the night. I took out the battery for 5 minutes thinking that it would maybe conduct some type of charge. I put back in the battery and tryed to turn it back on and it would not work. I don't know what to do. My phone has everything important to me on there. How can I fix it?

Answered! View the answer I have this problem too

Is this a good question?

Score 78

Comments:

Yeah, I came to this website to find out how much it costs to get my phone fixed because i had this same problem. Accept for the fact that with my charger, there were a few of the things that were inside that connected the charger and the phone together so therefore it could charge, a few of those were missing.

by

just try to upgrade it using one touch upgrade s 2.8.0

by

I got my phone yesterday and it stoped working I charged it and took the battery out and put the battery in and it wouldn't work

by

Same though my phone was not in the charger, it was on 48% , but when i woke up it didnt want to turn on i tried putting it in the charger, i tried putting a pin in that hole and still wouldnt work.

by

I have two problems with mine. I put it on the charger and I have to bend the charger to the side so it will charge. and my phone keep freezing and shutting off. but when it it freezes i take out the battery and out it back and its fine. but it does this at least 3 times a day. I don't know what is wrong with it. or how to fix it.

by

Show 23 more comments

Add a comment

14 Answers

Chosen Solution

If it won't turn on or charge, there may be an issue with the battery or charging port. Try testing the battery in another phone if you can. If it works, the charging port may be the issue. If not, then the battery may need to be replaced.

Was this answer helpful?

Score 21

Comments:

I have to go through so many different chargers cause of the phone

by

I have a Samsung J1 it will not turn on and it will not charge what do i do as got all my picturers on it and i can not lose them can anyone help me please

by

Mine did the same thing

by

Mine did the same thing but when I put a smaller battery in It it will charge and come on but it overheats when I do that and when I put the right battery in it does nothing and I have tried multiple batteries PLEASE HELP

by

I think there's a manufacturer problem with the Samsung J1 I replaced my battery and it did the same thing

by

Show 3 more comments

Add a comment

Hello everyone I just had the same problem it's basically like how iPhones..... But all i did to get my to turn back on was hold the power and the volume down button as if you are about to factor reset your upon it should work.

Was this answer helpful?

Score 15

Comments:

This helped!!! Thanks so much!!

by

yes i thought i was not going to ever see the phone on again. my phone has a non removable battery. i did what you suggested and abracadabra. its working. thanks a million

by

this doesn't work, my phone is dead. so this will only help the people who don't have a dead phone. thank you for nothing :)

by

YESSSSSSSSSSSSSSSSS.................it is on now. I've torn out most of my hair and shed loads of tears but holding down the power button and volume DOWN button actually works. Why don't they tell you this? Anyway, THANK YOU

by

omgosh!!! this really works !! thanks so much!!!

by

Show 19 more comments

Add a comment

so...i've had this issue a few times. the occurrences in which my phone will not charge or turn on have always taken place around letting my battery completely die and letting the phone shut off manually. NEVER let your battery completely die. always shut it down before going below 5%. the first time this happened to me, i was on a very important phone call, the times after that was by accident. after the first time, my phone was out of commission for 2 days and before i could take it into the store to have technicians look at it, a fluke happened where i plugged it into the car charger and all of the sudden it began charging and turned back on. this was immediately after i took it apart and removed all the cards and battery, i thought that maybe removing everything did the trick. it just happened to me now, i removed everything like last time and reassembled it and still...nothing. so what i just did now was, took the battery and cards out, i twisted and turned both the phone and battery using my hands, not hard enough to snap them obviously, but hard enough to warp them momentarily. after bending them for a few seconds, i put it back together and VOILA! the phone began charging immediately after i plugged it in and turned right back on shortly after that. idk what bending the phone and battery and putting a little pressure on it actually does, but it seemed to get the job done for me. i'm just glad that my caveman style of fixing things actually works sometimes lol please, just never let your alcatel run out of battery though, i have the newest one touch from wal-mart and EVERY TIME i've ever let it happen, i've dealt with this crap. i certainly don't ever want to deal with it again! this phone has worked awesome for me the whole 6 months i've had it. i get fast, reliable internet almost everywhere i am and unlimited talk n text for a full month for only 45 dollars. i feel bad for everybody else that has had bad experiences with this phone because i definitely haven't. i've dropped this phone from 4 feet up, flat on the screen onto concrete several times, fallen off tables onto the side and back and all sorts of random crap happen to it, and there isn't the slightest crack on the screen and hardly a scratch on the phone. it definitely sucks for everyone thats had major issues in such short periods of time and then dealing with crappy customer care. all i can say is give it a bend and if that doesn't work then try the same with the people you bought it from ;)

Was this answer helpful?

Score 9

Comments:

Bro thanks sooo sooo much what i did was simillar insead i used my teeth for pereesure on the battery lol thanks im hapy

by

I'll try this and my Alcatel one touch is the newest so I hope no it works ^-^

by

Is it acatel one touch pixi 3 ?

by

It actually worked for me too, thanks. But the charging port on my phone is messed u so it won't keep a charge.

by

.omg..thank you..thank you..thank you sooooooo much...u've been so helpful..gotta save all the files before it turn off permanently..bless you. :)

by

Show 6 more comments

Add a comment

I had the same problem w my Alcatel one touch..I even bought a new battery and a new charger for the phone..still nothing..soo I took the %#*@ thing apart..I unscrewed all the tiny screws, made sure the positive and negative wires were connected and then when all else failed I took my tiny screw driver and bent the port forward..put the battery back in, plugged it in and low and behold.. It started charging! Hope this helps!! Better than waiting two and a half months for a shop to repair it and who's to say they wouldn't of done the very same thing..

Was this answer helpful?

Score 4

Comments:

I had the same problem w my Alcatel one touch..I even bought a new battery and a new charger and nothing..so I took the phone apart..unscrewed all the tiny screws in the back and made sure the two wires..neg. and pos. were connected and still nothing.. So I took my tiny screw driver making sure not to damage the tiny prongs and bent the port forward, put the battery back in plugged it in and low and behold it started charging.. Hope this helps.. I was hesitant to take the phone apart but this worked for me and was very easy to do and it's better than waiting several months for a repair shop to probably do the same thing and charge you out the butt for it! Hope this helps

by

I also uninstalled instant messenger and factory reset the phone..it's charging fine now and holds a charge

by

Add a comment

OK! I had the phone working fine, but then I saw a battery drain occur. Phone dies, I plug it in, nothing happens. I read the forums, nothing really useful except this: TAKE THE SIM OUT, TAKE OUT ANY ADDITIONAL DATA CARDS (Micro SD) Then put the battery back in, plug in USB to a computer or something. As soon as I did this, the phone lit up and the Pop D3 sign came up. Currently have the battery image with the waving orange battery juice flowing left to right, Why on earth this worked I don't know. Why on earth this solution works, I don't know. Temporary? Absolutely! Fluke? Yuppers.

Advice: DON'T DEPEND ON THIS PHONE ANYMORE. Get yourself a real phone, spend more than 100 bucks and get something like an Iphone 6 or a Samsung Galaxy S7.

I think I'm going to go Iphone next because spending money on crap that doesn't work is not cost effective.

Was this answer helpful?

Score 3

Comments:

I want to thank you so much as this seems to have worked. It has so much important stuff so thanks.

by

My son has a Samsung Galaxy S7 Edge and his phone shut off and will not charge or restart using the factory reset - nothing has worked.

by

Add a comment

see if this phone is not charging you must need to follow some steps and see if this cares to fix your phone is not charging issue .

restart the phone

check the power outlet and charger and cable

follow Guide to Fix phone not charging see if this helps

Was this answer helpful?

Score 2
Add a comment

Which I figured out which was wong with mine. If you take the battery out and there are like these 4 gold like wires that goes into the top battery, make sure none are bent if so push them down to make all of them even or which ever one is not even with the others, then put the battery in and hopefully it should work. That's how my experince was, if not I'm sorry I couldn't help more.

Was this answer helpful?

Score 1
Add a comment

Alcatel Pixi 3, and some other similar/related phones

-- There is a common fault with the charging docks. Although the dock is supposed to be superior to the USB/charging plug, these phones have poor quality docks. The idea is, after repeated use the weaker component will fail first. In many cases the weaker componant is unfortunately not a cheap cable that nobody would mind replacing.

-- there are also 2 other very common issues. One is with the ribbon feed wires from the battery to board. It's not uncommon for the small plug to work loose, (through phone movement/vibration, heating, etc), creating a poor enough connection you can experience a number of issues, most commonly:

Without warning the phone may simply power off and fail start. If left for a while it may fully start and last a few hours, or it may power off just half way through the first boot. Typically, if it doesn't last through the boot-up this time then it won't make it much further than the first vibrate next time round.

++ To solve this, remove all the tiny screws and remove the battery. Inspect the connections and manipulate the connection rods very slightly in such a way to create a more rigid hold once the plug is returned. A drop of an epoxy, or non-conductive super glue on top of the fixing should prevent this repeating.

-- Another problem, a little less common yet with similar symptoms is again a circuitry connection issue. By t

Was this answer helpful?

Score 1
Add a comment

Check the outer two pins on your charger cord. If one of the two is making contact without the other, the phone will show that it is charging, but will not actually charge.

Was this answer helpful?

Score 1

Comments:

@pccheese you have marked a lot of answers to be deleted in Moderation. Review those. You marked answers that are answers even so they are not good answers. If you do not think those are good answers, you can downvote them. Do not mark them as a "not an answer" Moderating is not about expressing ones own opinion by deleting what we do not like.

by

@oldturkey03 Yes, your right. I will often mark answers like these as "remove as not an answer" because this information is covered in multiple, better answers. Either that or I'm lazy at mass-moderation, or I'm just trying to clean up an old question. This was a lazy case. Sorry I haven't been very active last few days, I've been busy.

by

@pccheese I totally understand just remember those are still answers. If you feel they are redundant, move them as comments and groups those together.

by

Add a comment

I just bought an alcatel pixi 4 today. Batt is 40%. When I came home, phone indicated a need for update. So i updated it. Then I tried to charge it but after 10secs it stopped charging. I turned it off. Remove the batt. Put it back. Turned it on. Tried to charge it again. And boom! It's charging now. Whew!

Was this answer helpful?

Score 1
Add a comment

Had the exact same thing, would just boot to a black screen with brightness around the edges looking like it was trying to start something but stalled. Turn the phone completely off, remove the battery, the phone chip and memory card, both should be under the battery and put only the back covering on. Place the charger into the slot and after 30 seconds or so, you'll see a robot with a progress bar above it telling you it's updating, let it complete. Then it will restart and update Android applications, let that finish, at the end it should boot into a simple interface, power it off. Put your chip, memory card and battery back in, and everything should be the way you had it, all configurations were the way I had left it before the update that I was constantly avoiding.

Was this answer helpful?

Score 1

Comments:

I should add that my phone is an Alcatel One Touch Pop D3

by

Add a comment

Step 1. Power off your device and if the battery is removable, remove the battery.

Step 2. Get a toothpick or needle and carefully put the toothpick into the charging port.

Step 3. Gently level up the tab for a little. Then take out the toothpick.

Step 4. Connect your phone to a charger and see if it is charging.

99% this will work..

it worked for me

Was this answer helpful?

Score 0
Add a comment

Yes my phone will not work every time I put it on charge like I usally do it wouldn't charge and than I sat there for a minute and cause I usually play on it whill it was on charge and then i thought I broke my phone because I was playing on it because of course it is so boring at my house so I got bored and every day it hot worse and worse 1 it wouldn't charge it would just count 9 2 1 0 and then dead slap dead and then here I am walla pleas help me

Was this answer helpful?

Score 0
Add a comment

I have a Alcatel pixi 4

Model : 8050G

FCC ID : 2ACCJB037

MADE IN : China

8050G-2AC9PC1

Phone problem

It is charging but the display of the charging dont shows up. The board has the power but its dose not boot. Screem is blank, and no sign of boot up when i switch it on.

Please, how can i repair it oh is there any other ways to dignosis the device.

Reply me at this gmail

Jayjiisen39@gmail.com

Thank you

Was this answer helpful?

Score 0
Add a comment

Add your answer

samihazen1998 will be eternally grateful.
View Statistics:

Past 24 Hours: 254

Past 7 Days: 1,452

Past 30 Days: 5,038

All Time: 142,257