American Edition released in 2013, identified by model number X502CA

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Why is my camera blurry?

When taking pictures with the camera, they are always blurry and does not seem to operate correctly.

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Check Internet Connection

Weak internet connection can cause the camera to take blurry pictures or videos. If you are using wireless make sure that the signal is strong or hook up via ethernet connection.

Update Video Driver

If your video driver is out of date it can also cause the camera to take blurry pictures or videos. Check to make sure you have the most recent update.

Replace Webcam

If all else fails you can replace the webcam. Please follow these directions on the troubleshooting page to replace the webcam.

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