Samsung's second-generation smartwatch, released in April 2014 and powered by a Tizen-based OS.

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Faded charging contacts

The Contact Pin on the back of the watch have faded away on my watch, making it impossible to charge. Anyone else have that problem?

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Ive had this problem like 4 diffrent times, luckily im under warranty.... the ppl at the samsung warranty department say they they never seen or heard of this problem

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I also have this problem and there full of it if they havent heard or seen of this its a constant problem for the simple fact the place they put the connectors sits on top of wrist and sweat etc... constantly gets to it. to much moisture and i am going to have to send mine in again

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hi I also have this problem and there full of it if they havent heard or seen of this its a constant problem for the simple fact the place they put the connectors sits on top of wrist and sweat etc... constantly gets to it. to much moisture and i am going to have to send mine in again

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Here in Oz. I had this problem. Samsung accepted it as a valid under warranty claim, once I was able to produce evidence of buying almost 2 years ago. Originally quoted around 10 days, messaged to say parts unavailable, finally got the 'it's ready' today. One whole month. At least Samsung appear to be honoring the warranty, or it may be Oz consumer law.

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I finally got to pick up my repair. All done and fixed at no cost. Strange thing though, I couldn't see a couple of very tiny chips that I had in the front of the watch. Upon close inspection I realised the chips had been polished out or such. Later I inspected the watch closely and realised the one returned had a different serial number. When I checked the paperwork I got back with the watch, it showed that the charging pads part number was shown as being replaced, but the serial number of the watch had changed. It looks like I have been given an entire replacement watch. I am very happy.

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I had the same problem just last week. Today I went to Fry's to buy a Circuit Writer. Cost about $20. It's a conductive pen that's similar to a paint pen.

I cleaned the back of the watch. Then used the pen to cover the faded areas of the contact pins, waited for it to dry, plugged it in, and BOOM... now IT CHARGES!

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What an idea Sir ji . , Gonna try it asap . I had already packed my gear 2 neo 2 days back . Thanks

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I bought circuit scribe pen from electroniks yesterday . It took me only 2 min to paint the terminals again. And bang . Me gear is charging again

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I have the same issue....what type of pen do I need exactly. I see silver-based, acrylic based, etc.......just want to make sure I get the right one so I can give this a try. Thanks.

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Seems that any kind of conductive pen that may help complete the circuit will do. But as far as the best type to use for this application, has yet to be resolved.

My question now is, how can we prevent the fading of the charging pins from reoccurring? Are there any suggestions on what to do to protect the pins from further damage during heavy use.

I am a bit hesitant to wear the watch now bc I'm afraid of causing more damage that may be beyond repair.

I thought of covering the charging area with some type of non stick material such as foil or parchment paper in hopes to protect the pins from fading during sweaty, greasy, body funk use.

So please help and send your thoughts and suggestions.

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I wore watch directly first time and all coating woreoff . Then i put a transparent tape on terminals . But when i was removing the tape it damaged coating and even the heart rate sensor cover came out ..

so right nw i have covered the bottom of watch with a tape with a piece of paper on terminals and HR sensor

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You can by the Charging Conectors for the Samsung Galaxy Gear 2 (SM-R380), Gear 2 Neo (SM-R381)

http://rounded.com/ cost is $10.82 each

Or in e-Bay for $15.00

I just order three as this part wears out with the wrist hand sweat.

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Nice link! I just ordered a replacement back from here.

The photo doesn't show the pins explicitly, so I'm hoping they are just covered with a small sticker from the factory to protect. I'll report back with the results so the rest of you can know if this is a good fix.

Thanks!

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Hope it helps, the contacts seem exactly the replacement part; however, I may need to order a back for the phone. Let us know if the back works for you. You will think the Samsung would have these parts available in the good USA ,,

Good luck

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Hi, everyone. I received the part today (the watch back) today and unfortunately it does NOT include the contacts -- there is just a hole for the contacts to poke through.

So this won't work if you are looking to replace non-working charging contacts. Too bad, worth a shot though.

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Greg, I think that you order the back and that does not come with the contacts. What you needed to order was the contacts only. I received my and replaced the worn out one and now works like new.

Juan

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I ordered the replacement contact part and it was a extremely easy swap out, just undo the 4 screws on the back, pry the top and bottom of the watch apart, pull the old contact pad off, put in the new contact pad, and reverse steps to put back together. Took me all of 2 minutes tops once I found a screwdriver to open it (either a T5 or T6 torx, cant remember which one it was). Now my watch is working like brand new!!!! Thanks for posting!!!!

Edited to ADD.......I tried the whole "Circuit Writer" fix and it worked only a few times. Had to keep reapplying and then eventually wouldn't work anymore.

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i have same problem, im looking to buy a replacent part but i guess nobody sale that part

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Same problem . For gear 2 neo .. Cant find the part online

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Guys I just cleaned dead skin off it and then light dabs the back pins with some water and dried it and now it charges just fine

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I also have a same problem with my Gear 2. One of the charging contact has gone. Not able to charge the watch. Weather Circuit Writer will solve the problem. Or can it be repaired in the shop?

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Circuit Writer works for this, yes. I had 3 worn out contacts, and fixed it in about 10 seconds. Cheap and effective, try it. Wish I got a commission on these pens.

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I have had the same problem and have had to send in my watch 3 differing times with the same issue. The good thing is each time samsung has replaced my watch head each time. My advise would be don't add nail polish as it may void the warranty.

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I ordered the CIRCUIT WRITER and SEALER from Amazon. I'll report back. Thanks for the suggestion.

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same problem no real solution yet

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I have this problem also. What can be done?

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The top answer about the Circuit Writer is a good and inexpensive fix, check that reply out. Worked for me!

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Im in warranty too

but have any way to protect them ?? nail polish, silicon or is not good option?

Regards!

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I did not purchase the Samsung warranty at the time of purchase, it was already $300. After about a year, the gold contacts wore down and the device no longer charges. Samsung wants $250 for the repair, I'll get one on Amazon.com when the price drops below $100. Woo hoo U8 disposals! ●~kw

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Can't we all sue Samsung for making a poor product? Everywhere around the world people have the same issue and Samsung doesn't have to answer anyone?

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I´m from Guatemala and have the same problem here, now I will have to look for a circuit writer here. The Samsung repair center wants to sell a new smartwatch to me, they told they can`t repair it. Does anyone know the name in spanish for a circuit writer? That would be very helpful.

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We sell conductive pens globally at DigiKey.Com. I'm not sure how much shipping to Guatemala is, but we have both Circuit Works brand and MG Chemicals.

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Now they are selling that part itself on ebay for about 6USD. search for "New Original Charging Charger Connector For Samsung SM-R380 SM-R381 Gear 2 Neo" on ebay.

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Hey you from Guatemala you don't have to buy a circuit writer pen it cost to much 20 to 40 dallors go to Amazon I order 5 of them and took me 2 days to get it in the mail and 5 mins to install for info this is my email er3554754@gmail.com

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I just currently had this problem and looked at all your answers but finally found the charging part on Google and that went to ebay and cost US $6.10 that's about AU$8 and its just take the back off change the part over and put the back on again

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Jamie Williams will be eternally grateful.
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